Privacy Policy - TMS SIRSI

1. Introduction

Sirsi Taluka Agricultural Produce Co-Operative Marketing Society Ltd. ("TMS SIRSI", "we", "us", or "our") is committed to protecting the privacy of our customers, members, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, WhatsApp Business communications, or any other channels.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, and mailing address that you voluntarily provide when contacting us, placing orders, or subscribing to our communications.
WhatsApp Data: When you communicate with us via WhatsApp Business, we receive your phone number, profile name, and the content of your messages.
Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
Transaction Data: Details of products or services you enquire about or purchase from us.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide customer support.
To send you updates about our products, services, pricing, and availability via WhatsApp or other channels.
To process orders and manage transactions.
To send important notices such as delivery updates, payment confirmations, and policy changes.
To improve our website, products, and services.
To comply with legal obligations.

4. WhatsApp Business Communications

We use the WhatsApp Business platform to communicate with our customers. By initiating or continuing a conversation with us on WhatsApp, you consent to receiving messages from us. These messages may include:

Responses to your enquiries about products and pricing.
Order confirmations and delivery updates.
Promotional messages about new products, seasonal offers, and services.
Important announcements related to our society.

You can opt out of promotional messages at any time by sending "STOP" to our WhatsApp number or by contacting us directly.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

Service Providers: With trusted third-party service providers (such as WhatsApp/Meta) who help us operate our communications, subject to confidentiality agreements.
Legal Requirements: When required by law, regulation, or legal process.
Protection: To protect the rights, property, or safety of TMS SIRSI, our members, or others.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. WhatsApp messages are protected by end-to-end encryption provided by the WhatsApp platform.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by following our data deletion process.

8. Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data.
Opt out of promotional communications at any time.
Withdraw your consent for data processing.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Phone: 08384 236239
Email: [email protected] / [email protected]
Address: Sirsi, Karnataka, India